# Payments troubleshooting

### **Troubleshooting**

* If the page is stuck loading → **Refresh the page**.\\

* If still not working **→ do a hard refresh:**

  * On Mac: `Command + Shift + R`
  * On Windows: `Ctrl + Shift + R`

* If still not working **→ clear cookies**&#x20;

  Clear cookies for the site:

  1. In your browser, click on the **address bar** (where `app.refihub.io` is shown).
  2. Look for an option like **“Site settings”** or **“Cookies and site data”** (sometimes under the three-dot menu or “🔒 padlock” icon).
  3. Delete the cookies for `app.refihub.io`.
  4. Reload the page.\\

* If still not working **→ share error with ReFi Hub**&#x20;
  * Right‑click anywhere on the page
  * Click “Inspect” or “Inspect Element”
  * In the panel that opens, click the “Console” tab
    * Once open:
      * Click the ⟲ Clear icon
      * Reproduce the issue
      * Select‑all and copy the console output to share with your account manager and the ReFi Hub team.
